Question 1

Could my heat-pump installation be fully funded?

Accepted Answer

Yes — most suitable properties may qualify for a fully funded heat-pump installation, including a new hot water cylinder, where the Boiler Upgrade Scheme grant covers the full quoted cost of the standard installation, resulting in a potential £0 customer contribution. Final funding is subject to eligibility and a property survey, so the best way to find out is to check whether your property may qualify.

Question 2

Which properties qualify for a fully funded heat pump?

Accepted Answer

Most suitable properties may qualify for a fully funded standard installation. Some larger or higher-demand properties, or those with higher calculated heat loss, may require a customer contribution towards a larger system. Eligibility, system size and any contribution are confirmed after a survey and heat-loss calculation.

Question 3

What is the Boiler Upgrade Scheme?

Accepted Answer

The Boiler Upgrade Scheme is administered by Ofgem and provides upfront grants towards eligible low-carbon heating installations in England and Wales. Our team can talk you through the current eligibility criteria.

Question 4

What is an air source heat pump?

Accepted Answer

An air source heat pump extracts warmth from the outside air, even in cold weather, and uses it to heat your home and hot water. It works like a fridge in reverse and runs on electricity rather than gas or oil.

Question 5

Will a heat pump keep my home warm in winter?

Accepted Answer

Yes. A correctly sized and well-designed heat pump provides comfortable, consistent warmth throughout the coldest UK winters. Our design process ensures the system is matched to your property.

Question 6

How much can I save on running costs?

Accepted Answer

Savings depend on your current heating system, insulation and energy tariff. Because heat pumps are highly efficient, many homeowners moving from older systems see meaningful reductions in running costs over time.

Question 7

How long does installation take?

Accepted Answer

Most domestic installations are completed within a few days, depending on the property and system design. We agree a clear schedule with you in advance and work to keep disruption to a minimum.

Question 8

Do I need a lot of space?

Accepted Answer

The outdoor unit needs a suitable position with good airflow, typically against an external wall or in a garden. During your survey we confirm the best location for your property.

Question 9

Is my home suitable for a heat pump?

Accepted Answer

Many UK homes are suitable, from modern builds to older properties. The best way to find out is to complete our quick property check so our team can assess your home.

Everything you need to know

See if your property may qualify for funded installation